That means it’s high time to look at how well your store is performing and what things you could tweak to make it run better. Slow loading website, confusing checkout page, stock photos, or wonky mobile page – all those things can affect how much people trust your store and, consequently, how often they buy from you.
And while you can’t exactly make your store to be skyrocket in sales overnight, there are a few things you can do to boost your Shopify store performance, make the most of the traffic you have and this way, increase your sales. And in this Shopify guide to conversion rate optimization, we’ll tell you how to find out where your store is lagging behind the most and what you can do to make them work much better.
What is conversion rate and conversion rate optimization?
A website visitor converts when they take the action you want them to take on your website. And those can come in many shapes and sizes. For example, when running a Shopify (or any other, for that matter) store, your main goal (or macro-conversion) is for the visitor to make a purchase. But there are several smaller actions that you might want website visitors to take – like signing up to receive a newsletter or for the loyalty program. Those are called micro-conversions. Your conversion rate is the percentage of visitors who completed those actions.
A high conversion rate means that your website is well-designed, performing well, and there’s nothing blocking your website visitors from making a purchase or signing for a newsletter. On the other hand, a low conversion rate in your store indicates that you should take a closer look at it, as there are probably a few things turning your visitors away – like slow loading speed, complicated checkout, or maybe outdated design.
How can you find out your online store conversion rate?
Shopify calculates your store’s conversion rate automatically, so to know what is yours, you can simply check your current conversion rate in the analytics dashboard. If you want, you can also look at how your Shopify conversion rate has changed over time by looking at the “Online Store Conversion Over Time” report – if there’s a sudden drop in conversions, then there’s also something you should have a closer look at.
What is conversion rate optimization, then? Basically, it’s about finding the issues preventing your customers from converting, testing your Shopify store for performance, and then updating your store. Your goal here is to make your store more appealing to the visitors so more people would be encouraged to shop there – or do any other action you want them to take.
What is a good conversion rate?
Now though, how can you know whether you have a “high” or “low conversion rate? Littledata has the answer to the question – in July 2022, they surveyed 3777 stores to learn more about how well Shopify stores are doing this year. And so they found that:
- An average Shopify conversion rate is 1.4%
- The top 10% of the most successful stores on Shopify had a conversion rate above 4.7%, while the top 20% could boast of having a conversion rate higher than 3.3%
- The bottom tier of the Shopify platforms has a conversion rate of 0.3% or lower.
If your Shopify conversion rate is in the higher tier, then great work – everything on your website works as it should (though there’s surely room for improvement). However, when it’s in the average or lower range, it’s high time to evaluate what parts of your store might not be working as well as others and look for ways to optimize those pages.
Why is conversion rate optimization important in e-commerce?
As there are several things that might be causing a low conversion rate in your store, you will first need to thoroughly research what is working in your store and what doesn’t. And that might take time – both to learn what you should optimize in the first order and to start seeing results from your work. So is it even worth it to spend time optimizing your store?
Absolutely yes – a higher conversion rate means more customers coming to your store for less money. Using conversion rate optimization techniques will help you pinpoint the ideal audience for your products, encourage more people to shop at your store, become loyal customers, and also recommend the store to others. The majority of the work that will go into optimizing your Shopify website is about learning who your ideal customers are, what they expect from your brand, and what you could do to make their shopping experience better than anywhere else.
And the more you know about your future and existing customers, the easier it will be for you to bring more people into your store.
If you have problems with keeping your customers coming back to your store, then tweaking your conversion rate can also tremendously help you with improving your customer retention metrics. What’s more, by optimizing your website conversion rate, you will boost your SEO ranking and ROI while lowering the cost of advertising and acquiring customers.
And most importantly – optimizing how your store looks and performs can give you a significant edge over your competitors. Internet users are now mainly looking at how fast a store works, how easy it is to browse products, and whether the store is mobile-responsive. However, many brands still rely mostly on bringing more traffic to their store and spending more money on advertising rather than optimizing how their store looks and performs.
So if your store can be a second or two faster than your competitors or have a sleek-looking mobile-responsive website with which your visitors can buy with ease, there’s a good chance the visitors will pick your website over the rival one.
How to increase/boost the conversion rate on Shopify?
Before we get to the details on what exactly you can do to boost your conversion rates, we need to make one thing clear. Going with an e-commerce conversion optimization strategy means a long-term commitment, it’s not something you do once and reap the benefits. You won’t see any significant changes in your conversion rates if you just pick the pages to optimize at random, either.
So before you start changing things on your Shopify store, you first need to research what are the biggest issues on your website and what pages you should optimize first. For that, you can either use Shopify’s in-built analytic features or pick one of the many analytical apps available on the market. A/B tests, usability tests, and customer surveys can also help you decide what and when to optimize.
With the data you gather from those tools, you’ll be able to figure out why your conversions are low and which page or pages you need to optimize the most. In addition, the analytical tools will be particularly helpful in showing you where and when the website visitors usually leave your store. It’s also worth checking out how fast your store loads on desktop and mobile devices and how your store performs on mobile devices since a growing number of customers prefer to use their mobile devices for shopping.
Optimizing your homepage (as the storefront of your Shopify shop), product pages (where customers browse your products), and checkout pages should be included in your CRO strategy as well, especially since those are typically the pages that get the most traffic and generate the most conversion. Plus, there are plenty of tried and tested (and easy to implement) methods to boost the conversion on those sites:
- Stick to a simple and inviting homepage design to avoid overwhelming the visitor (and cut down on the loading time as well)
- Show customer testimonials and reviews.
- Shopify marketplace has several apps you can use to show a welcome banner or pop-ups with a discount code for your new visitors. Those can double as an excellent method to get more sign-ups for your newsletter or sales offers – so you are improving your email marketing performance as well.
- Use high-quality photos or videos of your products.
- Make the information price, delivery time, payment methods, and out-of-stock products clearly visible (so your customers won’t be surprised by the extra costs at the checkout)
- A nice idea is to add a little box where customers can sign up for notifications when the out-of-stock products will be available again.
- Show product reviews under the products (these are especially useful if the reviews contain information helpful for new shoppers, such as product sizing)
- 73% of people are more likely to decide to buy an item if it includes free shipping, and 24% of consumers would spend more to qualify for free shipping, so adding free shipping for orders filling certain conditions can be a great way to boost conversions and build brand loyalty as well.
- Give your shoppers an option to buy without creating a customer account first (you can encourage them to make one by saying they won’t have to fill their shipping data every time, for example)
- Cut out anything that could make people distracted and leave the page before completing their purchase.
- Have a look at how many pages it takes for your shoppers to go from the “Buy” button through the checkout and payment process until the order is completed. With each page, there’s a growing risk that the customer will get frustrated and abandon the purchase – so it worth be a good idea to cut the pages to a necessary minimum.
- A good idea is to display small images of supported credit cards and other payment options, so the customer could know straight away how they can pay.
- To bring back the customers who left the page without converting, it’s a good idea to use one of the many abandoned cart recovery apps in the Shopify marketplace. Using those, you can both remind customers about the products they were browsing, but those notifications are also a fantastic thing when you want to increase customer engagement with your store.
How to optimize customer experience and engagement?
All of the things we mentioned above (from making your store faster to creating a mobile responsive website) have one goal – making your shoppers’ experience as smooth and easy as possible. Happier customers equal more purchases (and more often as well), more referrals, better engagement, and ultimately more sales for you. If they have any problems with using your store or purchasing from you, then they won’t think twice about leaving your store:
- In Google research, ¾ of mobile users say they’re more likely to revisit mobile-friendly sites.
- In the same survey, 75% mobile searchers said that if the website they visit isn’t working well on mobiles, they will go elsewhere.
- According to a study by Portent, a 0-4 second load time is best for conversion rates, and the first five seconds of page-load time have the highest impact on conversion rates.
- Nearly 70% of consumers admit that page speed impacts their willingness to buy from an online retailer.
Focusing on customer experience is now especially important with the recent announcement of Google that by the end of 2023, it will officially stop supporting third-party cookies on its Chrome browser. Since customers are now more aware of how much data companies are collecting on them and actively demand that the brands restrict the use of third-party cookies, many companies are instead moving to use “first-party data,” aka the data the website visitors themselves gave to them.
Here’s where optimizing your Shopify Store for customer experience becomes necessary, as it will make it much easier to convince the new shoppers to share their data with you.
Try to optimize your conversion rate for Shopify with WeCanFly
So as you can see, working on your Shopify conversion rate can bring you multiple benefits – from improving your SEO ranking to cutting down on your ad spending costs. But again, it’s not something you can do in a day: you’ll need thorough research on your audience and their expectations, store usability, and performance and then you will need to create a strategy on what, how and in what order you will optimize.
If you are confused about where you should even start when optimizing your page or want an expert to guide you during the process, then you might want to reach out to a conversion rate optimization agency that will handle the optimization for you. At Wecanfly, we have already helped multiple e-commerce businesses spot the weak points of their Shopify store and then fix those to give their stores far more power.
So if you have barely any traffic coming to your store or you have traffic, but one that doesn’t seem to convert and you don’t know where the issue might lie, don’t hesitate to reach out to us.
What does Shopify conversion rate optimization strategy include?
As we said earlier, working on optimizing your online store can become a pretty complex task since you first need to research where exactly the issue might be. And for this, you need to have a thorough optimization strategy prepared first. If you are doing the conversion optimization for the first time, writing down your strategy might be tricky – at WeCanFly, we already have an optimization strategy in place that we follow each time, though.
We’ll start by analyzing your Shopify store, analytics metrics, customer base, and competitors. We’ll also invite test users to see how they interact with your store and what are their main problems when using your store. Once the research part is done, we will give you a detailed report of how your store is performing, what are the weakest aspects of your store design or performance, and what actions you could take to improve your conversion rates.
If you want, we can also take care of optimizing your homepage, product pages, product listing pages, or the whole store. A lot of our clients also decided to stay with us for longer, so we could optimize their stores in the future – so if you need someone to work with you long-term, you can count on us.
Optimizing Shopify conversion rates should be an essential part of every Shopify store owner’s strategy. Finding out what exactly is preventing your website visitors from converting might take some time, but once you do, not only your sales but also customer satisfaction and SEO rankings should see a boost.
And if you have any doubts, questions, or issues related to optimizing your store, you can always count on us at WeCanfly to help – whether it’s just about giving you some expert advice or bringing your store’s full potential.